Jan van van Bon
A list of free downloadable resources for your ITIL projects
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This is a long overdue post for our wonderful reader and for techno folk. Here is the post that will hint you where actually am i busy these day.
The ITIL Heroes Handbook gives you a quick backgrounder on ITIL basics and dives deep into ITIL Service Support with examples drawn from customers. It packs some action; you get to implement a Service Desk to understand how easy it is.
Oh, I almost forgot the comic approach keeps you awake while you are trying to read all the stuff.
Need some guidance and support for your ISO 9001 implementation, to achieve ITIL goals? Check out our variety of high-quality resources available free for download...
Free ITIL Training videos and free ITIL guide - The best free online training in ITIL and IT Service Management from freeitiltraining.com
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We provide a range of free IT service management training resources, including free downloads and mind maps to help you prepare for your online training.
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itil foryour IT service management needs
ITIL V3 OGC BOOKS This is the Official Itil v3 Lifecycle book... CODE http://rapidshare.com/files/69654127/introductionITIL.rar .....is a good
Service Strategy helps organizations understand a market-driven approach and how to create a practice of service management for managing IT services. Organizations have to deliver and support services and products that their customers need. The business always has to be aware of and make sound decisions related to the costs and risks of the services that they offer.
Most organizations consider their people, capabilities, processes, and technologies to be strategic assets that deliver and support the business services representative of the company's vision and mission. Efficient and effective alignment of capabilities and resources for services and products can help create a strategic advantage in the markets that the organizations serve.
Download posters, whitepapers & case studies TOGAF 9 (EA), ITIL (ITSM), BPMN, COBIT 5 and PRINCE2 Project Management
This is the list of most common issues ITIL implementation addresses. Some of the issues are typical for particular industry, but that doesn’t mean that it is not found i.e. applicable to other industries.
This document is intended for IT Professionals who are deciding on how to implement IT Service Management in their organization. It describes similarities and differences between ITIL 2011 and ISO/IEC 20000, briefly describing mapped processes.
This document is intended for IT Professionals who are deciding on how to implement IT Service Management in their organization. It describes similarities and differences between ITIL 2011 and ISO/IEC 20000, briefly describing mapped processes.
Sign up today for free ITIL and ISO 20000 downloads. Get the expert advice and support you need to easily implement ITIL and ISO 20000.
*Checklist of recommended ITIL documents for processes and functions (PDF). * Implementation of the ITIL processes, i.e., functions requires proper planning in order to be fully functional once support for live services starts. So, every process needs documentation to describe its purpose, activities, roles, and measurement. This is a prerequisite for a managed and controlled IT Service Management environment. Once the processes/functions become operational, additional documents will be generated. This list enables you to get a clear picture and understanding of which documents are needed for efficient management of processes and functions according to the ITIL framework.
Discover the key takeaways found by surveying 300+ ITSM professionals to know about the future of ITSM, best practices, new technologies & challenges in IT. ManageEngine and ITSM.tools bring you the results of our future readiness survey that tells you what to expect in the future as an ITSM professional. The survey report outlines the opportunities and challenges facing the ITSM industry and how you can be ready for them.
ITIL ® (Information Technology Infrastructure Library) consists of a set of comprehensive concepts and practices that focus on strengthening the bond...
Enterprise Service Management Architect.
Thought leader, author of many books and articles, practitioner, trainer, consultant. Not walking the usual path of best practice frameworks, but working on the principles side of the organization - for better and lasting results.
